As all our products are made to order, we do not offer cancellations, exchanges or refunds on orders.
Defective or Damaged Products
Every item is inspected before it leaves our warehouse. Please inspect your order on receipt, or within 24 hours of delivery. If an item arrives defective or damaged, take clear photographs and email them to info@antarria.com within 24 hours of delivery, and we will resolve it on a case-by-case basis in a timely manner. Any concerns raised after the 24-hour inspection period cannot be addressed.
Natural Material Variations
Natural variations and minor imperfections in materials such as wood, travertine and marble are characteristics of the material, not defects. Wood may develop small cracks as it adapts to the local climate.
Customer Responsibility
It is the customer's responsibility to ensure the product will fit through all necessary doors, entryways and lifts. If an item does not fit, a return or refund cannot be accommodated.
International Orders
On international orders, shipping, customs clearance and duty charges are non-refundable.
