Frequently Asked Questions

FAQs

What types of furniture does your company specialize in?

Antarria specialises in modern, customisable furniture for residential and commercial interiors, offering beautifully designed pieces with flexible sizes, finishes, and fabrics to suit every space. Contact a member of our team now for a consultation.

What materials are commonly used in your furniture?

We use a wide range of premium materials, including over 200 upholstery fabrics, solid wood, veneers, metal, marble, and other high-quality finishes, allowing every piece to be customised to suit your style and space.

Can I see samples or previous projects to get an idea of your craftsmanship and style?

Absolutely, you can check our Instagram account or you may visit our Property Staging page.

How do you handle delivery and installation of the furniture?

Our friendly delivery team will carefully deliver, assemble, and place your furniture exactly where you want it, making the whole process smooth and hassle free.

Are there any specific care instructions or maintenance tips for your furniture?

Yes, they are listed as below: 

Sofas/Benches/Chairs/Beds

  • Dust or vacuum regularly to help keep the fabric looking new.
  • Avoid direct sunlight and heat to prevent premature fading.
  • Dab spills immediately with a soft white cloth dampened with distilled water.
  • Do not use tap water or detergents to clean.
  • Professional upholstery cleaning recommended.

Coffee Tables/Consoles/Side Tables/ Dining Tables

  • Wipe regularly with a soft cloth or sponge dampened with water to help keep the wood looking new.
  • Always keep the table dry
  • Dab spills immediately.
  • Do not place hot items directly on the surface; use coasters under beverages to prevent marks and stains.
  • Avoid direct sunlight and heat to prevent premature fading.

Mirrors

  • Wipe regularly with a soft cloth or sponge dampened with water to help keep the mirror and marble looking new.
  • Can also use Glass cleaner
  • Always keep the Mirror dry
  • Dab spills immediately.

Rugs

  • Vacuum regularly to remove dust and dirt.
  • Rotate periodically for even wear.
  • Protect from direct sunlight to prevent fading.
  • Avoid placing heavy furniture directly on the rug.
  • Clean spills immediately by blotting.
  • Consider professional cleaning every 1-2 years.
  • Trim loose threads or snags with scissors.
  • Use mild soap or specialized rug cleaners if needed.
What is your return or exchange policy for custom furniture orders?

No exchange or refund on items. If a product or piece is delivered to you defective or damaged, we will offer immediate resolutions on a case-by-case basis, and in a timely manner.

Each order that leaves our warehouse undergoes a complete inspection so that it arrives, to you, safely. If you believe the product is defective or was damaged in shipping, photographs must be taken and shared with us immediately and we shall rectify the situation in a timely manner.


Any such issue should be reported within 24hrs of delivery.

Can you provide references or testimonials from previous clients who have ordered custom furniture?

Absolutely. We have 5 star reviews on Google, along with testimonials on our website from customers who have trusted us and loved their custom furniture.

Do you have a showroom or physical location where I can see your furniture in person?

Yes!

We have a beautiful showroom in Al Quoz where you can see our furniture in person and speak with our team. We’re open 7 days a week from 9:00 AM to 6:00 PM.